FuseDesk
FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
What agents can do
Actions27
Add case note
Add an internal note or call record to a case and optionally change its status.
Bulk merge cases
Irreversibly merge multiple FuseDesk cases.
Bulk update cases
Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
Change case tag
Apply or remove one existing case tag from one FuseDesk case.
Close chat
Irreversibly close a FuseDesk chat and end the live conversation.
Create case
Open a support case for a customer in a FuseDesk department.
Create case tag
Create a reusable FuseDesk case tag.
Create contact
Create a FuseDesk contact.
19 moreFewer
Get case
Get one FuseDesk support case and its complete history by case ID.
Get chat
Get one FuseDesk chat and its complete message history by chat UUID.
Get contact
Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
Get department
Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
Get email
Get one FuseDesk email by its numeric ID, including its complete body.
Get rep
Get a FuseDesk rep's detailed profile, permissions, and signatures.
List case tags
List available FuseDesk case tags and their case counts.
List chats
List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
List departments
List active, archived, or all FuseDesk departments using the current v2 representation.
List reps
List active and disabled FuseDesk reps for assignment and ownership decisions.
List webhooks
List configured FuseDesk webhook subscriptions.
Reply to case
Send an external email reply on a FuseDesk case using supplied content or an existing reply template.
Search cases
Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
Search contacts
Search FuseDesk and linked CRM contacts by required text.
Search emails
Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
Snooze case
Snooze a case until an absolute date/time or FuseDesk relative-time expression.
Update case
Change a case's content, customer link, assignment, department, or status.
Update chat
Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen.
Update contact
Update a FuseDesk contact.
How it connects
You paste an API key from FuseDesk on a page Composio hosts, so the key never passes through Definable.
Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.
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