Help Scout
Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools
What agents can do
Actions137
Create chat handle
Tool to create a chat handle for a Help Scout customer.
Create chat thread
Tool to create a new chat thread on a Help Scout conversation.
Create conversation
Tool to create a new conversation in Help Scout.
Create customer
Tool to create a new customer in Help Scout with contact details and profile information.
Create customer address
Tool to create an address for a Help Scout customer.
Create customer email
Tool to create an email for a customer in Help Scout.
Create customer phone
Tool to create a phone number for a Help Scout customer.
Create customer property
Tool to create a customer property definition in Help Scout.
52 moreFewer
Create customer thread
Tool to create a new customer thread on a Help Scout conversation.
Create customer website
Tool to create a website entry for a customer in Help Scout.
Create note
Tool to create a new note thread on a Help Scout conversation.
Create organization
Tool to create a new organization in Help Scout.
Create organization property
Tool to create a new custom property definition for organizations in Help Scout.
Create phone thread
Tool to create a new phone thread on a Help Scout conversation.
Create reply thread
Tool to create a new reply thread on a Help Scout conversation.
Create saved reply
Tool to create a saved reply for a mailbox in Help Scout.
Create social profile
Tool to create a social profile for a customer in Help Scout.
Create webhook
Tool to create a new webhook subscription in Help Scout to receive real-time event notifications.
Delete chat handle
Tool to delete a chat handle for a customer.
Delete conversation
Tool to move a conversation to the deleted folder.
Delete customer
Tool to permanently delete a customer by ID from Help Scout.
Delete customer address
Tool to delete a customer's address from Help Scout.
Delete customer async
Tool to delete a customer asynchronously.
Delete customer email
Tool to delete an email for a customer.
Delete customer phone
Tool to delete a customer's phone number from Help Scout.
Delete customer property
Tool to perform a soft delete on a customer property definition.
Delete customer website
Tool to delete a website for a customer.
Delete organization
Tool to delete an organization by ID.
Delete organization property customer tier
Tool to delete a customer tier property definition from organizations.
Delete org property
Tool to delete an organization property definition.
Delete saved reply
Tool to delete a saved reply from a mailbox.
Delete snooze
Tool to delete a snooze on a conversation.
Delete social profile
Tool to delete a social profile for a customer in Help Scout.
Delete thread schedule
Tool to unschedule a scheduled thread in a conversation.
Delete webhook
Tool to permanently delete a webhook subscription from Help Scout.
Download attachment
Tool to download an attachment file from a Help Scout conversation.
Get attachment data
Tool to retrieve attachment data for a specific attachment.
Get busy times report
Tool to get busiest time of day report showing conversation volume by day and hour.
Get chat report
Tool to retrieve comprehensive chat report statistics from Help Scout.
Get company customers helped report
Tool to retrieve company customers helped report showing distinct customer count receiving support.
Get company drilldown report
Tool to retrieve company drilldown report showing underlying conversation data for company statistics.
Get company report
Tool to retrieve overall company performance report from Help Scout.
Get conversation
Tool to retrieve a specific conversation by ID from Help Scout.
Get conversations attachments file
Tool to download a single attachment file from a conversation.
Get conversations drilldown
Tool to get conversations drilldown report from Help Scout.
Get conversations field drilldown
Tool to get conversations drilldown by field report from Help Scout.
Get conversations report
Tool to get overall conversations report with statistics on conversation volume, channels, and trends.
Get customer
Tool to get a specific customer by ID from Help Scout.
Get customer address
Tool to retrieve a customer's address from Help Scout.
Get docs report
Tool to retrieve overall docs performance report from Help Scout.
Get email report
Tool to retrieve email report with volume, resolution, and response metrics from Help Scout.
Get first response time report
Tool to retrieve first response time productivity report showing average response duration.
Get happiness ratings report
Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout.
Get happiness report
Tool to retrieve overall happiness report from Help Scout.
Get inbox
Tool to retrieve a specific inbox by ID with details including name, email, and timestamps.
Get new conversations drilldown
Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period.
Get new conversations report
Tool to get new conversations report showing conversation counts over time intervals.
Get organization
Tool to retrieve a specific organization by ID from Help Scout.
Get organization conversations
Tool to get conversations associated with an organization in Help Scout.
Get organization customers
Tool to get customers associated with an organization in Help Scout.
And 77 more in Definable.
How it connects
You sign in to Help Scout in a window. Composio, our app-connections provider, holds the sign-in; Definable keeps only a reference to it.
Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.
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