Crisp

Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.

What agents can do

Assign conversation
Assign a conversation to one operator or explicitly remove its current operator assignment.
Get conversation
Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
Get people profile
Get one customer profile by its Crisp people ID or exact email address.
List conversation messages
Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
List conversations
List or search workspace conversations with support-focused filters, one page at a time.
List inboxes
List configured Crisp inboxes and their operator/team membership, one page at a time.
List operators
List workspace operators and pending members with their IDs, roles, and current availability.
List people profiles
List or search customer profiles by text, creation date, and sort order, one page at a time.

4 more

Move conversation to inbox
Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
Send conversation message
Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
Update conversation meta
Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields.
Update conversation state
Set a conversation to pending, unresolved, or resolved.

You paste an API key from Crisp on a page Composio hosts, so the key never passes through Definable.

Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.